# How to cancel Jenny Craig auto-ship

Canonical page: https://bodienvi.com/blog/how-to-cancel-jenny-craig

Published September 22, 2026. Updated September 22, 2026. By Bodi Envi Clinical Content Team.

What Jenny Craig's terms and help center say about cancelling auto-ship or Club Jenny: call or email, the 6:00 p.m. ET cutoff, and what is non-refundable.

## What this guide covers

This guide describes how to cancel a Jenny Craig auto-ship plan, and the separate Club Jenny subscription, using only what Jenny Craig publishes: the Auto-Ship Plan, Cancellation, Refund Policy and Club Jenny sections of its Terms and Conditions, and its Help Center page, both read in a browser on September 22, 2026. Jenny Craig is a meal delivery program rather than a telehealth one, so the terms are about food orders and warehouse cutoffs. Read the linked pages before you act; they govern over any summary here. Jenny Craig and Club Jenny are trademarks of their owner, and Apple, the App Store, Google and Google Play are trademarks of theirs.

## First, find out how you signed up

Jenny Craig's terms describe several arrangements that renew on their own, and each has to be stopped separately. The auto-ship plan ships and bills a food order every two weeks unless you cancel. The prepay options pay for one, two or four shipments up front, after which the terms say the next non-prepaid order is charged and shipped automatically on the same two week cycle until you cancel. Club Jenny is a separate subscription that the terms say renews at the end of each term until cancelled, even if its benefits go unused. Check your account and your statement for which of these you have, because cancelling the food plan does not touch Club Jenny.

If a charge comes from Apple or Google rather than Jenny Craig, it is an app store subscription and is cancelled in the store. Jenny Craig's terms describe phone and email only and do not mention app store billing.

## How to cancel on the web or by phone

Jenny Craig's terms are unusual in stating the route in the negative first: they say deletion of information in My Account does not stop the auto-ship order from being fulfilled at the warehouse, and that the customer must call or email to cancel their auto-ship plan. The Cancellation clause then says you can cancel anytime by calling 1-800-727-8046 or emailing customersupport@JennyCraig.com.

The Help Center page adds a self serve entry point. Its shortcuts list includes "Cancel an Order" and "Cancel Auto-Ship", and the Cancel Auto-Ship link opens the manage next order page of your account, which requires a login. The Help Center gives 800-536-6922 as its contact number, with hours of Monday to Friday 8am to 8pm ET and Saturday 9am to 5:30pm ET. This guide does not describe what is behind the login, because it has not seen it; given what the terms say about My Account, a phone call or an email with a reply in hand is the route the company itself documents as effective.

The cutoff is the part to get right. Jenny Craig's terms say you must cancel or modify your order before the 6:00 p.m. ET cutoff the day before the order is scheduled to be fulfilled at the warehouse, and that otherwise the company will be unable to cancel or make changes to that order. The terms say you may get an email or automated call reminder before the next order is fulfilled, which is a prompt to act before that evening.

For Club Jenny, the terms give the same phone number and email, say that transactional emails go out before an automatic renewal is processed, 30 days before the renewal date, and repeat that deleting My Account information does not stop an auto-ship.

## How to cancel through an app store subscription

If your charges come from Apple or Google, cancel there. These are Apple's and Google's own steps, from their support pages read on September 22, 2026.

Apple's page "Cancel a subscription from Apple" says: on an iPhone or iPad, open Settings, tap your name, tap Subscriptions, tap the subscription and tap Cancel Subscription, scrolling down if the button is not visible. On a Mac, open the App Store, click your name, click Subscriptions, click the subscription and click Cancel Subscription. On the web, sign in to your Apple Account, scroll to Settings, click Manage next to Subscriptions, click Edit on the subscription and click Cancel Subscription. Apple says that if there is no Cancel button or an expiration message appears in red, the subscription is already cancelled.

Google's page "Cancel, pause, or change a subscription on Google Play" says: on Android, go to Subscriptions in Google Play, select the subscription, tap Cancel subscription and follow the instructions; on a computer, open Subscriptions at Google Play, click Manage, click Cancel subscription, select a reason and click Continue. Google says you keep access for the time you have already paid.

## What Jenny Craig publishes about refunds and billing

The Refund Policy in Jenny Craig's terms says food purchases are non-returnable and non-refundable, including any prepaid orders that have not been shipped, and directs quality issues with a food item to 800-536-6922. The fulfilment section says the company does not accept returns, that orders arriving at its warehouses are discarded and not reshipped, and that it will not replace or refund products ordered by mistake. It also says an incorrect or missing product must be reported in the window it names after delivery, or no replacement or refund is given.

On billing, the terms say that as an order begins to process, funds are secured and then charged before shipment, that a declined card is retried if the payment method has not been updated and the order has not been cancelled in time, and that on a prepay option the discount continues on the following non-prepaid orders. They also describe an auto-ship delay policy: to keep a promotion, you are expected to take at least one order every six months.

Club Jenny access, the terms say, is non-refundable, and the customer is charged on a recurring basis until they cancel even if the benefits are not used.

## How to confirm it went through

Because Jenny Craig's documented route is a call or an email, your record is the reply or the call. If you email customersupport@JennyCraig.com, keep the response; if you call, note the date, time and the name of the representative. Then log in and check the next order page: the terms describe reminder emails and calls before an order is fulfilled, so if one arrives after you cancelled, contact the company again before the 6:00 p.m. ET cutoff it names. Watch your statement for the next two week cycle and, separately, for a Club Jenny renewal.

For an app store subscription, Apple's page says a cancelled subscription shows an expiration message, and Google's says access continues to the end of the paid period with no further charge.

## What to consider next

Jenny Craig's terms describe a food plan, not a medical one, and say the company does not provide medical services or advice. If you are looking at provider guided care instead, Bodi Envi's programs connect eligible adults with licensed providers for personalized compounded semaglutide and tirzepatide, with pricing published on its [Plans page](/pricing). Completing an assessment does not guarantee a prescription; a licensed provider decides whether treatment is appropriate.

This guide is general information, not legal or medical advice. Jenny Craig's pages are the authority on its terms.

## Frequently asked questions

### How do I cancel Jenny Craig?

Jenny Craig's terms say to cancel anytime by calling 1-800-727-8046 or emailing customersupport@JennyCraig.com, and that the customer must call or email to cancel an auto-ship plan. Its help center also lists a Cancel Auto-Ship shortcut that opens the account's next order page.

### When do I have to cancel by?

Jenny Craig's terms say you must cancel or modify your order before the 6:00 p.m. ET cutoff the day before the order is scheduled to be fulfilled at its warehouse, or the company will be unable to cancel or change that order.

### Does deleting my account information stop the shipments?

No, according to Jenny Craig's terms, which say deleting information in My Account does not stop the auto-ship order from being fulfilled, and that the customer must call or email to cancel.

### Does Jenny Craig refund food orders?

Jenny Craig's terms say food purchases are non-returnable and non-refundable, including prepaid orders that have not shipped, and that the company does not accept returns.

### Is Club Jenny cancelled with the food plan?

Jenny Craig's terms describe Club Jenny as a separately renewing subscription that stays active until cancelled, with the same phone and email as the cancellation route, and say the purchase of Club Jenny access is non-refundable. Cancel it on its own if you have it.

### What if I subscribed to Jenny Craig through an app store?

Jenny Craig's terms describe cancellation by phone and email and do not mention app store billing. If your charge comes from Apple or Google, cancel in that store using its own steps.

## Sources

- Jenny Craig, Terms and Conditions (Auto-Ship Plan, Cancellation, Refund Policy and Club Jenny sections): https://www.jennycraig.com/about/terms-conditions (checked September 2026)
- Jenny Craig, Help Center: https://www.jennycraig.com/help-center (checked September 2026)
- Apple Support, Cancel a subscription from Apple: https://support.apple.com/en-us/118428 (checked September 2026)
- Google Play Help, Cancel, pause, or change a subscription on Google Play: https://support.google.com/googleplay/answer/7018481 (checked September 2026)
- Bodi Envi plans and pricing: https://bodienvi.com/plans (checked September 2026)