# How to cancel an Optavia Premier membership

Canonical page: https://bodienvi.com/blog/how-to-cancel-optavia

Published September 22, 2026. Updated September 22, 2026. By Bodi Envi Clinical Content Team.

What Optavia's own Premier+ terms say about cancelling autoship: in your online account or by phone before 6:00 p.m. ET the day before processing, and returns.

## What this guide covers

This guide describes how to cancel an Optavia Premier membership using only what the company publishes in its Premier+ Terms and Conditions, read on September 22, 2026. On that day the Optavia Premier terms address redirected to the same terms on the Trilivy Health domain, the name the company now uses on that page, and the client support article the terms link to for step by step cancellation could not be opened from here, so this guide reports the terms and stops there. Read the linked page before you act; it governs over any summary here. Optavia and Trilivy are trademarks of their owner, and Apple, the App Store, Google and Google Play are trademarks of theirs.

## First, find out how you signed up

The Premier+ terms describe an autoship program: you enrol at checkout, your first order is processed immediately, and later orders are processed in four week increments from the last selected autoship date unless you change it, each one charged to the card on file. The terms say there is no membership fee, so what you are cancelling is the standing order, not a subscription charge on top of it. Look in your online account for the next order processing date, because the cutoff below is counted from it.

If a charge comes from Apple or Google rather than the company, it is an app store subscription and is cancelled in the store. The Premier+ terms describe the online account and the phone only and do not mention app store billing.

## How to cancel on the web or by phone

The Premier+ terms, in the clause headed "Modifications and Cancelations", say that all modifications and cancellations to your Premier+ order must be submitted electronically via your online account or via phone. They say you may cancel at any time, and they point to a Premier+ cancellation article on the company's client support site for detailed instructions. That article was not reachable when this guide was written, so the exact screen names are not described here; the general path the terms give is your online account, which the same document says has the Premier settings under "My Account", or the client support phone line.

The cutoff is in the same clause. The terms say a cancellation must be submitted no later than 6:00 p.m. ET the day before your Premier+ order processing date, and that a request submitted after that time applies to your next scheduled order. The terms also say you receive an email before each upcoming order is processed and that it is your responsibility to keep your email address current and to check that those notices are not going to a spam folder, which is a prompt to act before that evening.

Two more sentences in the clause matter. The terms say that refusing or returning an order does not automatically cancel your enrollment, and that orders continue to be charged and shipped as scheduled until you cancel. And they say you are financially responsible for every order shipped up to the date your cancellation takes effect. Sending a box back is not a cancellation.

So the practical sequence is: find the next processing date in your account, and before 6:00 p.m. ET on the day before it, cancel the Premier+ membership in your online account or call client support and ask for it, keeping a note of the date, time and person.

## How to cancel through an app store subscription

If your charges come from Apple or Google, cancel there. These are Apple's and Google's own steps, from their support pages read on September 22, 2026.

Apple's page "Cancel a subscription from Apple" says: on an iPhone or iPad, open Settings, tap your name, tap Subscriptions, tap the subscription and tap Cancel Subscription, scrolling down if the button is not visible. On a Mac, open the App Store, click your name, click Subscriptions, click the subscription and click Cancel Subscription. On the web, sign in to your Apple Account, scroll to Settings, click Manage next to Subscriptions, click Edit on the subscription and click Cancel Subscription. Apple says that if there is no Cancel button or an expiration message appears in red, the subscription is already cancelled.

Google's page "Cancel, pause, or change a subscription on Google Play" says: on Android, go to Subscriptions in Google Play, select the subscription, tap Cancel subscription and follow the instructions; on a computer, open Subscriptions at Google Play, click Manage, click Cancel subscription, select a reason and click Continue. Google says you keep access for the time you have already paid.

## What Optavia publishes about refunds and billing

The Premier+ terms have a Returns clause. It says every Premier+ client can return a full or partial Premier+ order to receive a refund under the company's current published return policy, and that for discounted orders the refund is the amount the client actually spent. The return policy itself is a separate document the terms link to, and this guide does not restate it; read it for the conditions and the window before you send anything back.

On billing, the terms say the card on file is charged for the order amount each four week increment when the order is processed, that the actual billing date may vary slightly from month to month, that the per order charge changes if you change the order contents, and that prices are subject to change. A declined card triggers an email and a request to update the payment method under "My Account". The terms also say that if an item you paid for is temporarily or permanently unavailable and no alternative can be offered or reached, a full refund is given.

The terms do not describe a cancellation fee, and this guide does not state one.

## How to confirm it went through

Because the terms require the cancellation to be submitted through the account or by phone, your record is what those two produce: a confirmation in the account, an email, or your note of the call. Afterwards, log in and check that no Premier+ order is scheduled and that the Premier settings under "My Account" no longer show an active membership. Keep an eye on your inbox, because the terms describe a notice email before each upcoming order; if one arrives after you cancelled, contact client support before the 6:00 p.m. ET cutoff it names. Then check your statement around the date the next order would have processed.

For an app store subscription, Apple's page says a cancelled subscription shows an expiration message, and Google's says access continues to the end of the paid period with no further charge.

## What to consider next

Optavia's Premier+ program is a product autoship, and its terms describe orders and coaches rather than medical care. If you are looking at provider guided care instead, Bodi Envi's programs connect eligible adults with licensed providers for personalized compounded semaglutide and tirzepatide, with pricing published on its [Plans page](/pricing). Completing an assessment does not guarantee a prescription; a licensed provider decides whether treatment is appropriate.

This guide is general information, not legal or medical advice. The company's own terms are the authority on its terms.

## Frequently asked questions

### How do I cancel Optavia Premier?

Optavia's Premier+ terms say all modifications and cancellations must be submitted electronically through your online account or by phone, and that you may cancel at any time. The terms link to a cancellation article on the company's client support site for the step by step path.

### What is the cutoff for cancelling an Optavia order?

Optavia's Premier+ terms say a cancellation must be submitted no later than 6:00 p.m. ET the day before your order processing date, and that a request after that applies to the next scheduled order.

### Does refusing a delivery cancel my Optavia membership?

No, according to the Premier+ terms, which say refusing or returning an order does not automatically cancel your enrollment, and that orders continue to be charged and shipped until you cancel.

### Can I return an Optavia order for a refund?

Optavia's Premier+ terms say a Premier+ client can return a full or partial order for a refund under the company's published return policy, and that for discounted orders the refund is the amount actually paid.

### Is there a membership fee to cancel?

Optavia's Premier+ terms say there is no membership fee to join Premier+; the charge each cycle is the order itself, processed in four week increments from the last selected autoship date.

### Why does the Optavia page now say Trilivy?

On the day this guide was written, Optavia's Premier terms address redirected to the same terms on the Trilivy Health domain, which is the name the company now uses on that page. The terms are the same document; check that the page you are reading is the current one.

## Sources

- Optavia (Trilivy) Premier+ Terms and Conditions, reached from the Optavia Premier terms address: https://www.trilivyhealth.com/us/en/trilivy-premier/trilivy-premier-terms-and-conditions (checked September 2026)
- Optavia Premier Terms and Conditions (original address, redirects to the Trilivy page): https://www.optavia.com/us/en/optavia-premier/optavia-premier-terms-and-conditions (checked September 2026)
- Apple Support, Cancel a subscription from Apple: https://support.apple.com/en-us/118428 (checked September 2026)
- Google Play Help, Cancel, pause, or change a subscription on Google Play: https://support.google.com/googleplay/answer/7018481 (checked September 2026)
- Bodi Envi plans and pricing: https://bodienvi.com/plans (checked September 2026)