Refund Policy


Contact Information

For any questions regarding refunds, cancellations, or orders, please contact Bodi Envi at info@bodienvi.com

Refund Eligibility

1. Cancellation Policy

If a patient chooses to cancel their order after a provider-led medical review has been completed and a prescription has been issued, Bodi Envi may issue a refund of the total amount paid minus a $50 professional consultation fee.

To be eligible, the patient must submit a written cancellation request via email to support@bodienvi.com
 within 24 hours of the completion of the provider-led medical review.

Requests submitted outside of this window are not eligible for a refund.

2. Post-Dispatch / Medication Fulfillment

Due to the customized nature of compounded medications and in compliance with pharmacy and regulatory guidelines, all dispensed medications are non-refundable once an order has been processed or shipped.

If you believe there is a dispensing error or have concerns regarding your medication, please contact the dispensing pharmacy within 48 hours of delivery.

Note: Dispensing pharmacy contact details are provided on the prescription label.

Replacement & Delivery Policy


Once a carrier confirms delivery, the order is considered fulfilled and complete.

Bodi Envi is unable to reship or replace medications that have been marked as delivered by the carrier.

If a patient reports non-receipt of an order despite delivery confirmation, the patient will be required to place and pay for a replacement order. The patient may file a claim directly with the shipping carrier for any lost or stolen packages.

This policy is designed to ensure patient safety, regulatory compliance, and fairness while maintaining the highest standard of care.
For additional information, please visit www.bodienvi.com
.

Frequently
Asked Questions (FAQs)

Get Started

How does Bodi Envi work?

Complete a quick online intake to give our providers the details they need to understand your health.
In most states, your tailored treatment plan is delivered through secure chat, so you can get started without waiting for an appointment. If a live visit is required, you’ll choose a quick video or audio call at your convenience.
Once approved, your medication is shipped in discreet packaging, directly to your home.

Can I cancel my subscription at any time?

Absolutely. There are no long-term commitments or cancellation fees—you’re free to pause or cancel anytime. We’re here to support you, not lock you in.

Will I be able to speak with a doctor?

Absolutely. You can securely message your licensed care team anytime through our patient portal. Just log in, select your provider, and send a message—it’s simple, fast, and designed around your schedule.

Do you take insurance?

No, Bodi Envi does not require insurance. We keep things simple with transparent pricing, no hidden fees, and affordable compounded options—making it easier to take control of your health without the red tape.

Do I need an in-person visit?

No in-person visits are required. A licensed healthcare provider will review your information online and determine if treatment is appropriate. If prescribed, you’ll have regular follow-ups through our platform to ensure your care stays on track.

Who are your medical providers?

Bodi Envi is a telehealth platform that connects eligible patients with licensed healthcare providers. For applicable Bodi Envi programs, Wasef Health, PC is the clinical provider organization. Licensed physicians and nurse practitioners independently review patient information and make all clinical decisions.

Wasef Health, PC
c/o Michael Wasef, MD
5260 78th Ave N, PO Box 1697
Pinellas Park, FL 33780
Email: contact@wasef-health.com

Who are your partner pharmacies?

For applicable GLP-1 prescriptions, VialsRx is Bodi Envi’s current pharmacy partner. Pharmacy availability may vary by program and patient location. Your prescription label and care team will provide the pharmacy details that apply to your treatment.

VialsRx
6220 Westpark Drive, Suite 111
Houston, TX 77057
Phone: (713) 497-5510